1. Acceptance of Terms

• These Terms & Conditions, along with our Privacy Policy, Shipping & Cancellation Policy, and other policies, form the complete agreement between you and us with respect to the Site and our services.
• When you place an order or use services on our Site, you confirm that you are legally capable of entering into binding contracts.
• We may update or modify these terms at any time by posting changes on the Site. The “Last Updated” date will change accordingly. Your continued use after changes means you accept the revised terms.

2. Use of the Site & Your Account

• You agree to use the Site for lawful purposes only. You must not use it in any way that causes harm, infringes on others’ rights, or interferes with Site operations.
• You are responsible for maintaining confidentiality of any login credentials, and for all activities that take place under your account.
• You agree to provide accurate, current, and complete information as required, and promptly update it when necessary.
• We reserve the right to suspend or terminate your account (or deny access) if you violate these terms, engage in abusive behavior, or pose a risk to other users or the Site.

3. Product Information, Pricing & Orders

• All product descriptions, images, colors, dimensions, and other content are for illustrative purposes only. We attempt to be accurate, but we cannot guarantee that every detail (color, fragrance intensity, packaging) exactly matches your expectations.
• Prices listed on the Site are subject to change without notice. We reserve the right to correct pricing errors, limit quantities, refuse or cancel orders (even after confirmation).
• If an order is canceled after payment, we may (in our discretion) provide store credit or other remedy, but we do not offer refunds (see section on No Refunds).
• Acceptance of an order for shipment does not imply a guarantee of supply if stock is unavailable or other limitations arise.

4. Payment

• We accept payment via [list payment methods you support: credit/debit cards, UPI, net banking, etc.]. Payment must be authorized at the time of order.
• You must ensure your billing information is accurate and up to date. We are not liable for failed or declined transactions due to incorrect information.
• If there is any error in pricing or payment, we may, at our sole discretion, cancel the order and notify you, or require you to re-confirm at corrected pricing.

5. Shipping, Delivery & Risk

• We deliver to the address you provide at checkout. Delivery times are estimates and may vary due to external factors (carrier, customs, unforeseen delays).
• Once the item is delivered to you (or to the carrier for delivery), risk of loss or damage passes to you.
• If you receive an item that is damaged or incorrect, you should notify us promptly (within [X days]) so we may evaluate and decide appropriate action under our Cancellation / Shipping policy.

6. Cancellation & Returns

• Because of the nature of our products (fragrances, oils, attars), we do not offer refunds. Once an order is confirmed and fulfilled, it is final.
• However, under limited circumstances (such as shipping error, damaged items, or wrong product dispatched), we may permit returns or exchanges at our discretion. To request such consideration, you must contact us immediately (within a reasonable time) with evidence (photos, order details).
• Any returns or exchanges accepted must be in original condition, unopened, and packaged properly to avoid damage in transit. You will usually be responsible for costs of return shipping unless we accept full responsibility for the error.
• For clarity: this is not a “refund policy” — returns or exchanges (if allowed) are exceptions, not the norm, and are handled case-by-case.

7. Intellectual Property

• All content on this Site (text, images, logos, designs, software, fragrance names, etc.) is owned by us or our licensors, and protected by copyright, trademark, and other intellectual property laws.
• You may view, print, or download content from the Site for personal, non-commercial use only. You may not republish, reuse, distribute, modify, or commercially exploit the content without our prior written consent.

8. User Content & Reviews

• If you post reviews, comments, or other content to the Site (“User Content”), you grant us a non-exclusive, royalty-free, perpetual, irrevocable license to use, modify, publish, translate, distribute, and display that content in any media.
• You represent and warrant that your User Content is your own, does not violate third-party rights, and is lawful and non-defamatory.
• We reserve the right (but are not obligated) to edit, remove or refuse to publish any User Content that violates these terms or is otherwise objectionable.

9. Links to Third-Party Sites & Tools

• The Site may include links to third-party websites, services, or tools. Those links are provided for convenience, not endorsement. We have no control over external sites and are not responsible for their content or practices.
• You access external sites at your own risk.

10. Disclaimers & Limitation of Liability

• The Site, products, and services are provided on an “as is, as available” basis. We disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.
• We do not guarantee uninterrupted, error-free, or fully secure access to the Site.
• To the fullest extent permitted by applicable law, in no event will we (or our officers, employees, agents, partners) be liable for any indirect, incidental, special, punitive or consequential damages, including lost profits or data, arising from or relating to your use of the Site or products, even if we have been advised of the possibility of such damages.
• Our aggregate liability for claims arising under these Terms shall not exceed the total amount you paid for the order giving rise to the claim (if any).

11. Indemnification

You agree to indemnify, defend, and hold harmless Sultan Attars, its directors, employees, agents, and affiliates from any claims, liabilities, damages, judgments, losses or expenses (including legal fees) arising from:

• your breach of these Terms.
• your use of the Site.
• your User Content or your violation of third-party rights, or your negligent or wrongful conduct.

12. Governing Law & Disputes

• These Terms shall be governed and construed under the laws of the country/state in which Sultan Attars operates (you should specify your jurisdiction, e.g. “the laws of India”).
• Any disputes arising from or connected to these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts in [your city / state / country], unless otherwise required by law.

13. Severability & Waiver

• If any provision of these Terms is held invalid or unenforceable for any reason, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or severed, and the remaining provisions will continue in full force.
• Our failure to enforce any right or provision under these Terms shall not constitute a waiver of such right or provision in the future.

14. Termination

• We may suspend or terminate your access to the Site or your account at any time (with or without notice), especially if you violate these Terms or for business or legal reasons.
• Sections that by their nature should survive termination (e.g. Intellectual Property, Disclaimers, Limitation of Liability, Indemnification) will remain in effect.

15. Entire Agreement

These Terms, together with any other policies or notices we post, constitute the entire agreement between you and us regarding the Site, and supersede all prior communications or agreements (oral or written).

16. Contact Us

If you have questions, concerns, or wish to reach us regarding these Terms, you can contact:

• Name: Sultan Attars & Perfumes
• Email: support@sultanattar.com
• Phone: +91 76268-28990